Most landscape companies invest in equipment, operations, and sales, but account management keeps those investments paying off. If your account managers aren’t trained or provided regular refresher training to retain clients, drive enhancement sales, and strengthen relationships, you’re leaving money on the table and giving competitors an opening. That’s like signing up for an Ironman
In today’s competitive landscaping industry, account managers play a crucial role in maintaining client relationships and ensuring seamless project execution. However, as client expectations rise, so does the need for efficient, tech-driven solutions to enhance communication, streamline workflows, and personalize service. From VR-powered consultations to AI-driven chatbots, technology is transforming how landscaping businesses engage with
If your most unhappy customers are your greatest source of learning, so too are the consequences of a tough call. Ethics and decision making are an essential part of business. But what exactly are the ethics of leadership, and what does it mean in the daily running of your business? As a business owner, you
In his article “Hunches Go Better with Facts”, Bruce Wilson, Wilson360 founder, reminds us: “Every day, landscape owners make difficult decisions with incomplete information. With large contracts at stake, issues of urgency—such as client complaints, employee matters, tight bidding, etc.—can lead to decisions that may not be in your company’s best interest.” This insight resonates
Campobello, South Carolina – March 6th, 2025 – Wilson360 is pleased to announce the addition of Daniel Grange, a seasoned expert in construction project management and workforce development, to its consulting team. With over fifteen years of experience in both residential and commercial landscaping, Daniel brings deep industry knowledge and hands-on expertise to Wilson360’s growing
Every business leader wants a strong team, but too many fall into the trap of hiring for convenience rather than culture. In The Ironman Mindset for Entrepreneurs, I emphasize the importance of resilience, discipline, and a commitment to excellence—qualities that don’t just shape great athletes but high-performing teams. Without a strong cultural foundation, even the
The Future of Hiring & Retention in Landscaping The landscaping industry faces ongoing challenges with hiring, seasonal labor shortages, and employee retention. Finding skilled, reliable workers for specialized roles—such as hardscaping, irrigation, and landscape design—has never been easy. But hiring isn’t just about filling positions. Landscape leaders need smart, sustainable talent strategies to build high-performing
Most entrepreneurs chase growth like a mirage in the desert: They fail not because of a lack of passion, but because of a misunderstanding of scaling. Your business isn’t a product. It’s a potential ecosystem. The Scaling Principle When I first understood the satellite model, it was like seeing through corporate fog. Most founders build
Campobello, South Carolina – Wilson360 is proud to announce the launch of its new monthly virtual series, Wilson360 People Sessions with Shelia, hosted by Shelia Matthews, the Chief People Officer at Wilson360. The 30-minute, people-focused conversations will take place online each month, offering business leaders, executives, and HR professionals actionable insights and strategies to improve their
As we step into 2025, we’re not just facing a new year; we’re facing a whole new set of opportunities. Yes, challenges will arise—there’s no avoiding that. But every challenge comes with the chance to adapt, innovate, and grow. What we do in the face of those obstacles will define our success. From the grind
